Resolving Conflict At Work Using DISC- The Quick Version
Differences in opinion, miscommunication, resentment, misunderstanding, differing goals, different priorities, lack of transparency, hunger, sleepiness, you name it- the list of factors that can cause conflict between two people are nearly endless.
Lucky for you, however, there is a shorthand solution to resolving these little conflicts (and preventing them in the future.)
You guessed it- DISC! This handy dandy (and, by the way, research validated) approach to understanding and demystifying personality serves as an excellent basis for conflict resolution.
|STYLE||The “High D”||The “High I”||The “High S”||The “High C”|
|How the High D can have an effective relationship with||Mutual respect must exist to avoid conflict both people must understand and respect the boundaries of one another||Must have direct communication and deal with issues in a straight-forward, but personable, manner||Avoid pushing, sincerely recognize the High S’s accomplishments, be friendly, more easy-going, and more steady-paced||Avoid pushing, understand the C’s need to acknowledge details, recognize their accomplishments, slow your pace|
|How the High I can have an effective relationship with||Be more direct and try not to take things personally, attempt to be more task-oriented||Be friendly and complimentary, acknowledge each other’s accomplishments. Listen sincerely instead of thinking about what to do next||Move at a more slow and steady pace, express appreciation, be sincere in your friendship||Present facts clearly and be well prepared for discussion, give them time to make decisions and don’t try to force a personal relationship, the High C dislikes insincere relationships|
|How the High S can have an effective relationship with||Must have direct communication, deal with issues in a straightforward manner, negotiate on an equal basis||Be friendly and complimentary, listen to their ideas and thoughts, and recognize their accomplishments||Move at a steady pace, express appreciation, be willing to collaborate, establish friendships and trust||Present the facts clearly in an organized fashion, be well prepared for discussion, expect the High C to express doubts and ask questions and evaluate all info before making a decision|
|How the High C can have an effective relationship with||Must have direct communication, deal with issues in a straightforward and solution oriented fashion, negotiate goals on an equal basis||Be friendly, complimentary, acknowledge their accomplishments and listen to their ideas with an open mind||Be amiable and relaxed, work at establishing a friendship, show appreciation for tasks done well||Be natural and go at a slow pace while attending to details and facts, remove any apparent threats, accept doubts and give time to analyze information before making a decision|
WHEN COMMUNICATING WITH A HIGH D:
Be brief, direct and to the point. Ask “what” not “how” questions. Discuss things in terms of how they will affect accomplishments.
WHEN COMMUNICATING WITH A HIGH I:
Build a favorable, friendly environment. Give them the opportunity to verbalize their ideas and thoughts. Assist them in developing ways to transfer talk into action. Allot time for stimulating social activities.
WHEN COMMUNICATING WITH A HIGH S:
Create a friendly, favorable environment. Express a genuine interest in them as a person. Provide clarification for tasks and answers to “how” questions. Present ideas in a non-threatening fashion.
WHEN COMMUNICATING WITH A HIGH C:
Prepare your case in advance. Establish the fact-based pros and cons of proposed ideas. Support statements with accurate data. Be patient and diplomatic.
The key to conflict resolution, as you can see, is understanding and communication. Once you can understand where another person is coming from, you can begin to find common ground. If you can use this empathy/desire to compromise in conjunction with an ability to speak each other’s DISC language, you are back on track toward harmony and peace.
DISC helps us to understand why a person does the things that they do, and how they want to be spoken to. Armed with this knowledge, you can resolve and prevent interpersonal conflicts like a champ.