Using DISC to Resolve and Prevent Conflict
Differences in opinion, miscommunication, resentment, misunderstanding, differing goals, different priorities, lack of transparency, hunger, sleeplessness—the list of factors that can cause conflict between two people is nearly endless. While conflicts are a natural part of human interaction, effectively resolving and preventing them is crucial for maintaining healthy relationships, whether personal or professional.
Fortunately, there is an effective solution to resolving these conflicts and preventing them in the future. Can you guess what it is?
That's right—DISC! This research-validated approach to understanding personality and why people do what they do serves as an excellent foundation for conflict resolution.
Understanding the DISC Model
The DISC model categorizes personalities into four primary styles: Dominance (D), Influence (I), Steadiness (S), and Conscientiousness (C). Each style has its unique characteristics, communication preferences, and potential stressors. By understanding these styles, you can tailor your communication to reduce friction and foster better relationships.
- Dominance (D): Individuals with a high D style are assertive, competitive, and results-oriented. They value efficiency, directness, and control.
- Influence (I): High I individuals are sociable, enthusiastic, and persuasive. They thrive on interaction, recognition, and positive environments.
- Steadiness (S): Those with a high S style are patient, reliable, and team-oriented. They prefer stability, support, and cooperation.
- Conscientiousness (C): High C individuals are analytical, detail-oriented, and systematic. They value accuracy, precision, and structure.
How Each DISC Style Can Communicate Effectively to Reduce Conflict
Effective communication tailored to each DISC style can significantly reduce misunderstandings and conflicts. Here's how you can communicate with each style:
When Communicating with a High D Style:
- Be brief, direct, and to the point. High D individuals appreciate concise and straightforward communication.
- Ask “what” not “how” questions. They are more focused on results than processes.
- Discuss things in terms of how they will affect accomplishments. Relate your points to their goals and objectives.
When Communicating with a High I Style:
- Build a favorable, friendly environment. High I individuals thrive in positive and engaging settings.
- Give them the opportunity to verbalize their ideas and thoughts. Encourage open and enthusiastic discussions.
- Assist them in developing ways to transfer talk into action. Help them channel their ideas into practical steps.
- Allot time for stimulating social activities. Incorporate social interactions to keep them motivated.
When Communicating with a High S Style:
- Create a friendly, favorable environment. High S individuals value harmonious and supportive settings.
- Express a genuine interest in them as a person. Show empathy and concern for their well-being.
- Provide clarification for tasks and answers to “how” questions. Offer clear instructions and guidance.
- Present ideas in a non-threatening fashion. Avoid aggressive or confrontational approaches.
When Communicating with a High C Style:
- Prepare your case in advance. High C individuals value thoroughness and preparation.
- Establish the fact-based pros and cons of proposed ideas. Provide logical and well-researched arguments.
- Support statements with accurate data. Use data and evidence to back up your points.
- Be patient and diplomatic. Approach discussions with tact and patience.
The Key to Conflict Resolution: Understanding and Communication
The key to conflict resolution lies in understanding and communication. By comprehending where another person is coming from, you can begin to find common ground. Use empathy, a willingness to compromise, and the ability to speak each other’s DISC language to restore harmony and peace.
Practical Steps to Implement DISC for Conflict Resolution:
- Identify the DISC Styles: Observe and identify the DISC styles of the people you interact with regularly.
- Adapt Your Communication: Tailor your communication strategies based on the identified styles to minimize misunderstandings.
- Foster Open Dialogue: Encourage open and honest communication to address issues before they escalate.
- Practice Active Listening: Listen actively and empathetically to understand the concerns and perspectives of others.
- Seek Win-Win Solutions: Aim for solutions that satisfy the needs and goals of all parties involved.
DISC helps us understand why a person does the things they do and how they want to be communicated with. Armed with this knowledge, you can resolve and prevent interpersonal conflicts like a champ.
Download our eBook, "A Leader's Guide to Conflict Resolution," for more in-depth strategies and insights on how to effectively manage and resolve conflicts.