How Will You React When Workplace Conflict Happens?
Consulting Psychologists Press (CPP) commissioned a study on conflict in the workplace. They surveyed 5,000 workers with the hopes of better understanding the degree to which clashes between employees affected the workplace. Here’s what they found:
- 85% of employees are affected by workplace conflict
- The average American employee spends 2.8 hours a week dealing with conflict
- 76% of US workers have gone out of their way to avoid a colleague because of conflict
From looking at the research, it’s clear that there are a great many people that are directly and indirectly being affected by personal conflict in the workplace. In addition to the wide scope of the problem, research also shows that there are serious consequences associated with unresolved workplace conflict. Most commonly, it’s found to be a direct trigger of:
- Lost productivity
- Employee turnover
- Complaints from clients and coworkers
Here’s the good news: Whether conflict is something that you have to deal with in a managerial position, or individually as a result of unresolved differences between you and a coworker, there are concrete ways of addressing the problem.
There is one specific finding from the CPP study that can be of particular help when approaching the problem of workplace conflict. When asked to identify what they felt was the major cause of conflict in the workplace, 49% of workers surveyed by the CPP attributed the problem to a single cause: personality clashes.
If nearly half of office conflicts hinge on a difference in personality, then wouldn’t it follow that nearly half of interpersonal conflicts could be solved through promoting an understanding of the way that different personality types interact? When introduced into the workplace, DISC and other personality testing tools can shed light on why people behave the way they do. DISC is an excellent way to foster empathy and understanding between dissimilar colleagues and can provide concrete tools for resolving differences of opinion in a productive manner. Learning how to work with different personality types is an important skill—One that when encouraged in the workplace will make the environment more harmonious and productive.
Conflict is going to happen. That’s the nature of a fast-paced environment where different people from different backgrounds are asked to collaborate. Preventing conflict isn’t always possible. But it is always possible to find a productive way to deal with conflict. When conflict is mishandled, productivity suffers. When it is handled in a constructive and proactive way, it can be a growth experience for everyone involved, and can actually increase creativity, efficiency, output, and morale.
Here’s one final number for you: The CPP found that 7 out of 10 employees defined conflict resolution as a “critically important” leadership skill. How sharp are your conflict resolution skills? Make constructive connections between personality and conflict, and learn ways in which an understanding of DISC and personality types can directly improve the way you deal with personality clashes.